FWD Group consists of FWD Group Management Holdings Limited and its subsidiaries and affiliates
(hereafter referred to as “FWD”, “FWD Group”, “Company”, “we”, “us”, “our”) and is committed to
protect and respect your right to privacy and to ensure that the collection, use, disclosure and other
processing of personal data is done so in accordance with applicable laws, regulations and guidelines
on data privacy.
For the purposes of this Privacy Notice, as a user/visitor of Omne by FWD and as a data subject, you
will hereafter be referred to as “you” or “your”.
This Privacy Notice provides you with information on how and why we collect your personal data, to
whom and where it is shared and transferred to, how long we retain your personal data, your rights,
what steps we take to ensure your personal data stays private and secure, our policies on direct
You providing your personal data is voluntary and you may choose not to provide us with the
requested data, but failure to do so may result to us being unable to provide or continue to provide our
services to you.
Please take a moment to read our Privacy Notice to understand more about your rights to the
personal data that you have given to us and the Company’s principles and practices in collecting,
processing, sharing and disposing of your personal data.
We may collect the following personal data (which includes sensitive personal data as defined under
relevant applicable laws and regulations):
The above information may be collected and stored either:
For FWD Customers accessing FWD Insurance Products and Services linked in Omne, your
insurance company in the links below to your place of abode:
Your personal data is collected and used for the following purposes, to:
Where permitted by law or where such disclosure is necessary to fulfil any of the purposes stated
above, we may share your personal data to the following parties:
We will not retain your personal data for longer than is necessary and we will hold it for as long as
necessary to fulfill the purpose(s) for which it is obtained or to comply with applicable laws and
regulations. FWD will take reasonable steps to delete or destroy your personal data when it is no
longer necessary for any of the purpose stated above.
Under applicable laws and regulations, you may have the following rights to your personal data:
We have implemented reasonable security measures to protect your personal data against any
unauthorized access, processing, erasure, loss or destruction. Measures have been taken to ensure
the integrity, prudence and competence of persons having access to your personal data and that it is
processed by secure means.
Where permitted by law, we may use your name, contact details, services and products portfolio
information, financial background and demographic data for promotional or marketing purposes and
conduct direct marketing to market products and services which may be relevant to you.
If you do not wish us to use your personal data for direct marketing purposes, you may write to the
Group Data Protection Officer by post or by email at the address provided below to opt out from direct
We may use ‘cookies’ to improve our internet service. Cookies are small data files that are
automatically stored on the web browser in your computer which can be retrieved by FWD’s website.
Cookies enable FWD’s website to remember you and your preferences when you visit the website
and enable us to tailor the website to your needs.
The types of cookies we use and why we use them, includes but not limited to the following:
The information collected by cookies is anonymous personalised settings information that contains no
name or address information, or any information that will enable anyone to contact you via telephone,
e-mail or any other means. However, you can disable cookies by changing your web browser
settings. Please note that this it may affect how you use our website or online services. It may make it
difficult for you to transact with us through our website and we may require time to request additional
If you have any comments, suggestions, questions, complaints or want to exercise your rights
regarding your personal data, please contact:
Group Data Protection Officer
By email: firstname.lastname@example.org
By post: 13/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Our location is the same as the mailing address above and the representative is listed at the link below: